HIPAA Compliance
GlowClient is built from the ground up to meet the stringent requirements of the Health Insurance Portability and Accountability Act (HIPAA). We protect your patients' Protected Health Information (PHI) with comprehensive safeguards.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) establishes national standards to protect sensitive patient health information from disclosure without consent or knowledge.
Privacy Rule
Establishes standards for when and how PHI may be used and disclosed. Requires appropriate safeguards to protect privacy and limits uses of PHI without patient authorization.
Security Rule
Requires administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of electronic PHI (ePHI).
Breach Notification Rule
Requires covered entities and business associates to provide notification following a breach of unsecured PHI.
Omnibus Rule
Extends compliance requirements to business associates and their subcontractors, strengthening patient privacy protections.
Comprehensive HIPAA Safeguards
GlowClient implements all three categories of safeguards required by the HIPAA Security Rule to protect electronic Protected Health Information (ePHI).
Administrative Safeguards
Policies and procedures to manage PHI protection
- Designated Security and Privacy Officers
- Comprehensive workforce training programs
- Regular risk assessments and audits
- Information access management policies
- Incident response and contingency plans
- Business associate agreements (BAAs)
Physical Safeguards
Physical measures to protect systems and facilities
- SOC 2 compliant data centers
- 24/7 security monitoring and surveillance
- Access control to facilities
- Workstation and device security policies
- Media disposal and reuse procedures
- Environmental controls and protection
Technical Safeguards
Technology measures to protect and control ePHI access
- AES-256-GCM encryption at rest
- TLS 1.3 encryption in transit
- Multi-factor authentication (MFA)
- Role-based access controls (RBAC)
- Comprehensive audit logging
- Automatic session timeouts
How We Protect Your Data
Our security architecture is designed with multiple layers of protection to ensure the confidentiality, integrity, and availability of PHI.
Field-Level Encryption
All PHI fields are individually encrypted using AES-256-GCM before storage, ensuring data remains protected even in the event of a database breach.
// Example: Encrypted patient data storage
{
"id": "pat_12345",
"firstName": "ENC:AES256:GCM:iv:ciphertext:tag",
"lastName": "ENC:AES256:GCM:iv:ciphertext:tag",
"dateOfBirth": "ENC:AES256:GCM:iv:ciphertext:tag",
"medicalHistory": "ENC:AES256:GCM:iv:ciphertext:tag",
"createdAt": "2025-01-01T00:00:00Z" // Non-PHI
}Comprehensive Audit Logging
Every access, modification, and disclosure of PHI is logged with immutable timestamps, user identification, and action details. Logs are retained for 7 years.
// Example: Audit log entry
{
"timestamp": "2025-12-08T14:32:15.123Z",
"userId": "usr_abc123",
"userName": "Dr. Sarah Chen",
"action": "VIEW_PATIENT_RECORD",
"resourceType": "Patient",
"resourceId": "pat_12345",
"ipAddress": "192.168.1.xxx",
"userAgent": "Mozilla/5.0...",
"accessReason": "Scheduled appointment"
}Role-Based Access Control
Granular permissions ensure users can only access the minimum PHI necessary for their job functions, following the principle of least privilege.
Business Associate Agreement (BAA)
GlowClient executes a Business Associate Agreement with every customer who handles PHI. Our BAA is included at no additional cost with all subscription plans.
Our Commitments in the BAA:
- Use PHI only as permitted by the agreement
- Implement appropriate safeguards
- Report security incidents promptly
- Ensure subcontractor compliance
- Make PHI available for patient access requests
- Return or destroy PHI upon termination
Your Responsibilities:
- Obtain patient authorizations as required
- Train workforce on HIPAA requirements
- Notify us of restrictions on PHI use
- Provide information for amendments
- Report suspected breaches
- Maintain HIPAA policies and procedures
GlowClient HIPAA Compliance Checklist
Our platform addresses all key HIPAA requirements to help you maintain compliance for your practice.
Access Controls
- Unique user identification
- Emergency access procedures
- Automatic logoff
- Encryption and decryption
Audit Controls
- Hardware and software audit trails
- Procedure and mechanism review
- Information system activity review
- Log analysis and monitoring
Integrity Controls
- Authentication mechanisms
- Data validation procedures
- Error correction processes
- Transmission integrity
Transmission Security
- Integrity controls
- Encryption requirements
- Network security
- Secure messaging
Supporting Patient Rights Under HIPAA
GlowClient helps you fulfill your obligations to patients regarding their HIPAA rights.
Right to Access
Patients can request and receive copies of their health records.
Right to Amendment
Patients can request corrections to their PHI.
Right to Accounting
Patients can request a list of PHI disclosures.
Right to Restrictions
Patients can request limits on PHI use and disclosure.
Right to Notice
Patients receive notice of privacy practices.
Confidential Communications
Patients can request alternative communication methods.
Questions About HIPAA Compliance?
Our compliance team is available to answer your questions and help ensure your practice meets HIPAA requirements.