Terms of Service
Please read these Terms of Service carefully before using GlowClient. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and GlowClient, Inc. ("GlowClient," "we," "us," or "our") governing your access to and use of our medical spa management platform, including our website, web application, mobile applications, and related services (collectively, the "Services").
Effective Date: December 8, 2025
By clicking "I Accept," creating an account, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any applicable Business Associate Agreement.
Authority to Accept
If you are accepting these Terms on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
Definitions
"Account" means your registered account with GlowClient to access the Services.
"Customer Data" means any data, information, or content you submit, upload, or transmit through the Services, including Patient Data.
"Patient Data" means any Protected Health Information (PHI) as defined by HIPAA, including patient records, medical histories, treatment plans, and other health-related information.
"Services" means GlowClient's medical spa management platform, including all features, functionalities, and related services.
"User" means any individual who accesses the Services under your Account, including employees, contractors, and authorized personnel.
"Subscription Plan" means the pricing tier you select, which determines the features and usage limits available to you.
Description of Services
GlowClient provides a HIPAA-compliant practice management platform designed for medical spas and aesthetic practices. Our Services include:
3.1 Service Availability
We strive to maintain 99.9% uptime for our Services. However, we reserve the right to perform scheduled maintenance with reasonable advance notice. We are not liable for any interruptions due to circumstances beyond our reasonable control.
3.2 Service Modifications
We may modify, update, or discontinue features of the Services at any time. We will provide reasonable notice for any material changes that may adversely affect your use of the Services.
Account Registration & Security
4.1 Account Creation
To use the Services, you must create an Account and provide accurate, complete, and current information. You agree to update your information as necessary to maintain its accuracy.
4.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your Account
- Notifying us immediately of any unauthorized access
- Implementing appropriate security measures, including multi-factor authentication
4.3 User Management
You may authorize additional Users to access the Services under your Account. You are responsible for ensuring all Users comply with these Terms and for their activities within the Services.
Security Recommendation
We strongly recommend enabling multi-factor authentication (MFA) for all Users to enhance account security and HIPAA compliance.
Fees & Payment
5.1 Subscription Fees
Access to the Services requires a paid Subscription Plan. Fees are based on the plan you select and are billed in advance on a monthly or annual basis. Current pricing is available on our Pricing Page.
5.2 Payment Terms
- All fees are quoted in U.S. dollars unless otherwise stated
- Payment is processed through our third-party payment processor (Stripe)
- You authorize automatic recurring charges for your subscription
- Fees are non-refundable except as expressly stated herein
5.3 Price Changes
We may modify our pricing with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle. If you do not agree to the price change, you may cancel your subscription before the new pricing takes effect.
5.4 Taxes
Fees do not include applicable taxes. You are responsible for paying all taxes associated with your use of the Services, excluding taxes based on GlowClient's net income.
Acceptable Use Policy
6.1 Permitted Use
You may use the Services solely for lawful business purposes related to operating a medical spa, aesthetic practice, or similar healthcare business, in compliance with all applicable laws and regulations.
6.2 Prohibited Activities
You agree NOT to:
Violation Consequences
Violation of these terms may result in immediate suspension or termination of your Account, and we may pursue legal remedies as appropriate.
HIPAA & Regulatory Compliance
7.1 Business Associate Agreement
If you are a Covered Entity or Business Associate under HIPAA, our use of the Services involving Protected Health Information (PHI) is governed by a Business Associate Agreement (BAA), which is incorporated into these Terms by reference.
7.2 Your HIPAA Obligations
As a Covered Entity, you are responsible for:
- Obtaining proper patient authorizations for PHI use
- Implementing appropriate administrative safeguards
- Training your workforce on HIPAA requirements
- Reporting any suspected security incidents to us
- Maintaining required HIPAA policies and procedures
7.3 Our HIPAA Commitments
GlowClient implements comprehensive technical, administrative, and physical safeguards to protect PHI in accordance with HIPAA. For details, see our HIPAA Compliance Page.
Data Ownership & Portability
8.1 Your Data
You retain all rights, title, and interest in your Customer Data. By using the Services, you grant GlowClient a limited, non-exclusive license to use, process, and store your Customer Data solely to provide the Services.
8.2 Data Portability
Upon request, we will provide you with an export of your Customer Data in a standard format. After termination, we will make your data available for export for 30 days, after which it will be deleted in accordance with our retention policies.
8.3 Aggregated Data
We may create anonymized, aggregated data from your use of the Services. This aggregated data does not identify you or any individual and may be used for service improvement, research, and analytics.
Intellectual Property Rights
9.1 GlowClient IP
The Services, including all software, designs, trademarks, documentation, and other materials, are owned by GlowClient and protected by intellectual property laws. You receive only a limited, non-exclusive, non-transferable license to use the Services.
9.2 Feedback
If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant GlowClient a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without compensation to you.
9.3 Restrictions
You may not copy, modify, distribute, sell, or lease any part of the Services, nor may you reverse engineer or attempt to extract source code, except as permitted by law.
Termination
10.1 Termination by You
You may terminate your Account at any time by providing written notice to us. Termination will be effective at the end of your current billing period. No refunds will be provided for unused portions of your subscription.
10.2 Termination by Us
We may suspend or terminate your Account:
- For violation of these Terms
- For non-payment of fees
- If required by law
- For conduct that may harm GlowClient, other users, or third parties
- With 30 days' notice for any reason
10.3 Effect of Termination
Upon termination:
- Your access to the Services will cease immediately
- You will have 30 days to export your Customer Data
- We will delete your data after the export period, subject to legal retention requirements
- Provisions that by their nature should survive termination will survive
Disclaimers
Important Legal Notice
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
GlowClient does not warrant that:
- The Services will be uninterrupted, secure, or error-free
- The Services will meet your specific requirements
- Any defects will be corrected
- The results from using the Services will be accurate
11.1 Not Medical Advice
GlowClient is a practice management tool and does not provide medical advice. You are solely responsible for all medical decisions, patient care, and compliance with professional standards.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOWCLIENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless GlowClient and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any third-party rights
- Your Customer Data
- Your violation of applicable laws or regulations
Dispute Resolution
14.1 Informal Resolution
Before filing any formal dispute, you agree to contact us at legal@glowclient.com to attempt to resolve the dispute informally.
14.2 Arbitration
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in San Francisco, California.
14.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
14.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
General Provisions
15.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable BAA, constitute the entire agreement between you and GlowClient regarding the Services.
15.2 Modifications
We may modify these Terms at any time by posting revised Terms on our website. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.
15.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
15.4 Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
15.5 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
15.6 Force Majeure
Neither party shall be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, or government actions.
Contact Information
For questions about these Terms of Service, please contact us:
Legal Department
Mailing Address
GlowClient, Inc.Attn: Legal Department
123 Market Street, Suite 500
San Francisco, CA 94105