Enterprise-Grade Security
Your patients trust you with their most sensitive information. GlowClient is built from the ground up with security as our foundation, not an afterthought.
Compliance & Certifications
GlowClient maintains rigorous compliance with healthcare and security industry standards.
HIPAA Compliant
Full compliance with HIPAA Privacy and Security Rules, including Business Associate Agreements for all customers.
SOC 2 Type II
Independent third-party audit verifying our security controls for data protection, availability, and confidentiality.
PCI DSS
Payment card data handled securely through our PCI DSS compliant payment processor (Stripe).
Military-Grade Data Encryption
We use the same encryption standards trusted by financial institutions and government agencies.
Encryption at Rest
Your data is encrypted when stored
- AES-256-GCM encryption for all PHI fields
- Unique encryption keys per tenant
- Hardware Security Modules (HSM) for key storage
- Automatic key rotation every 90 days
- Encrypted database backups
Encryption in Transit
Your data is protected during transmission
- TLS 1.3 for all connections
- HTTP Strict Transport Security (HSTS)
- Perfect Forward Secrecy (PFS)
- Certificate pinning for mobile apps
- Encrypted API communications
Secure Cloud Infrastructure
Built on enterprise-grade cloud infrastructure with multiple layers of protection.
AWS Infrastructure
Hosted on Amazon Web Services with SOC 2, ISO 27001, and HIPAA certifications.
Geographic Redundancy
Data replicated across multiple availability zones for disaster recovery.
Isolated Environments
Complete separation between production, staging, and development environments.
24/7 Monitoring
Continuous monitoring for threats, anomalies, and performance issues.
Automated Backups
Daily encrypted backups with point-in-time recovery capabilities.
DDoS Protection
Enterprise DDoS mitigation to ensure service availability.
Enterprise Access Management
Granular controls ensure only authorized users can access sensitive data.
Authentication
- Multi-factor authentication (MFA) support
- Single Sign-On (SSO) integration
- Biometric authentication for mobile
- Secure password requirements
- Account lockout after failed attempts
- Session timeout controls
Authorization
- Role-based access control (RBAC)
- Principle of least privilege
- Granular permission settings
- IP allowlisting capabilities
- API access tokens with scopes
- Audit trail for all access
Proactive Security Measures
We continuously work to identify and address potential vulnerabilities.
Vulnerability Management
- Regular penetration testing by third parties
- Automated vulnerability scanning
- Dependency security monitoring
- Bug bounty program
- Security patch management
Security Operations
- Security Information and Event Management (SIEM)
- Intrusion detection and prevention
- Real-time threat intelligence
- Incident response team on-call 24/7
- Regular security training for staff
Code Security
- Secure development lifecycle (SDLC)
- Static code analysis (SAST)
- Dynamic application security testing (DAST)
- Code review requirements
- Secure coding guidelines
Business Continuity
- Disaster recovery planning
- Business continuity procedures
- Regular backup testing
- Failover systems in place
- Recovery Time Objective < 4 hours
Comprehensive Audit Trail
Every action involving sensitive data is logged for compliance and security.
What We Log
- User authentication events
- Data access and modifications
- Permission changes
- Export and download requests
- API access and usage
- Administrative actions
Log Details Include
- Timestamp (UTC)
- User ID and email
- Action performed
- Resource affected
- IP address
- User agent / device info
Retention: Audit logs are retained for 7 years to meet HIPAA requirements and are stored in tamper-evident, immutable storage.
Security Questions?
Our security team is available to answer questions, provide documentation, or address concerns.